Refund Policy – TrioSpark Digital

Last Updated: 22 August 2026

At TrioSpark Digital, we want you to be satisfied with your purchase. We offer a 30-day refund policy on eligible digital products, subject to the terms below.

30-Day Refund Guarantee

If you experience a genuine problem with your digital product, please contact us within 30 days of purchase. We will first make reasonable efforts to resolve any download, file or product issue.

Where the issue cannot be resolved and the purchase is eligible, we may provide a replacement or refund to the original payment method.

Refund Eligibility

Refunds may be considered where:

• The digital file is defective, corrupted or cannot be accessed.

• You received the incorrect product.

• The product is materially different from its advertised description.

• A technical issue prevents reasonable use of the product and we cannot resolve it.

Refunds are generally not provided for accidental purchases, change of mind after downloading or using a product, lack of compatible software where compatibility was clearly stated, or misuse of the digital product.

How to Request a Refund

Please contact TrioSpark Digital through our Shopify store within 30 days of purchase and provide your name, order number and a brief description of the issue.

Approved refunds will be returned to the original payment method. Processing times may vary depending on your bank or payment provider.

Consumer Rights

Nothing in this policy limits any rights or remedies available to you under applicable consumer law. For customers in Ireland and the European Union, statutory rights relating to digital content continue to apply.

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